Shipping policy
Shipping & Returns
At Verko, we want every order to arrive smoothly, securely, and without unnecessary hassle. From the moment you place your order to the moment it reaches your door, we’re here to make the experience simple and reliable.
📦 Shipping Information
Reliable Delivery, Every Order
Once your order is placed, our team gets to work preparing it for shipment. We partner with trusted carriers to help ensure your order reaches you safely.
Estimated Delivery Time
- Most orders arrive within 7–14 business days from the purchase date.
- Delivery times may vary depending on product availability, destination, weather, customs, and carrier conditions.
Free Shipping
Enjoy free shipping on every order, with no minimum purchase requirement and no unexpected shipping fees.
Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with tracking information so you can follow your package along the way.
Shipping Address Changes
Need to update your shipping address? Contact us as soon as possible after placing your order.
We’ll do our best to help, but address changes cannot be guaranteed once an order has entered fulfillment or been shipped.
🔄 Returns & Refunds
We want you to feel confident shopping with Verko. If something isn’t right with your purchase, our team is here to help make the return process as simple as possible.
14-Day Return Window
You may request a return within 14 days of receiving your order.
Return Requirements
To be eligible for a return, items should:
- Be unused and in their original condition.
- Include original packaging and accessories.
- Have original labels, tags, and applicable safety seals intact.
- Show no signs of misuse, alteration, or damage after delivery.
How to Start a Return
To request a return, contact our support team with:
- Your order number
- The product you would like to return
- A brief reason for the return
We’ll review your request and provide the instructions you need to proceed.
💳 Refunds
Once your returned item has been received and inspected, approved refunds will be sent to your original payment method within 14 business days.
Please remember that your bank or payment provider may require additional processing time before the refund appears in your account.
📦 Return Shipping
Return shipping is generally the customer’s responsibility unless the item:
- Arrived damaged
- Was defective upon arrival
- Was shipped incorrectly by Verko
In these situations, we’ll work with you to find an appropriate solution, such as a replacement or covered return.
💙 Need Help? We’re Here.
Have questions about shipping, tracking, returns, refunds, or your order?
Our Verko support team is ready to help.